Serverpronto (Infolink) is a RIPOFF
I signed up for a dedicated server from Serverpronto in late 2006. At $30/month for a real Linux box the price seemed great. I recommended them to a friend who also signed up.
On July 29, 2007 we noticed that both our machines had been hacked into. We’re both very security conscious and we didn’t know how this had happened. Both machines had been broken into in the same way, from the same IP address, leaving behind the same evidence. It was pretty clearly a root kit.
I immediately contacted Serverpronto and asked for help. They offered to do a full system restore for $69 and were otherwise completely passive. I suggested that they might want to take a bit more interest as perhaps their other clients had also been hacked. After a couple of mails I got an email saying that they would make their best effort. But it was too late and I replied asking them to cancel service.
From terry Mon Jul 30 02:32:59 +0200 2007 Message-ID: <email@example.com> Date: Mon, 30 Jul 2007 02:32:59 +0200 From: Terry Jones <terry@XXX.es> To: "SP1443" <firstname.lastname@example.org> Subject: Re: [WYL-89853]: Machines broken into? In-Reply-To: Your message at 18:34:08 on Sunday, 29 July 2007 References: <email@example.com> Thanks, but no. I would simply like to cancel service. What more do I need to do? Terry ====== Please reply above this line ====== Machines broken into? Mr. Jones. I will transfer to the abuse team, and the Customer Service your issue. We will find the best solution.
From firstname.lastname@example.org Tue Jul 31 00:00:10 2007 Message-ID: <email@example.com> From: "SP1422" <firstname.lastname@example.org> Subject: [WYL-89853]: Machines broken into? Date: Mon, 30 Jul 07 05:56:43 -0400 To: email@example.com Machines broken into? 184.108.40.206 has been taken offline. ServerPronto Support Ticket Details ========= Ticket ID: WYL-89853 Tracking URL: https://firstname.lastname@example.org&ticketkeyre=dee55eec&_i=WYL-89853 Department: Technical Support Created On: 29 Jul 2007 07:57 AM Last Update: 29 Jul 2007 05:34 PM Status: Closed
That’s it, right? End of story.
Unfortunately not. First of all, my friend could not get Serverpronto to stop billing after he also canceled his contract. They just kept billing. After many phone calls and emails, they eventually had to get rid of Serverpronto via getting the credit card company to refuse all charges.
I thought I had gotten off their books. But I got a phone call from Deutsche Bank a couple of months ago telling me that a company called Serverpronto was trying repeatedly to charge my now-expired credit card. I was completely surprised and told them that I had nothing to do with Serverpronto and that I had canceled service with them. I had been receiving mail from Serverpronto telling me that my credit card expiry date was coming up. I mailed them to tell them there was a mistake and that I was no longer a customer, and they promised to look into it.
And now, today, I get a statement from my bank showing that they have approved two charges for a total of $356.30 from Serverpronto!!!! That means those evil assholes have somehow called Deutsche Bank and managed to charge me for a whole year of costs on an account that was closed, for a server that was not up, and on a credit card that had expired.
I am assured by my friend that I will never see a cent of that money again.
Deutsche Bank are about to hear from me.
DON’T USE SERVERPRONTO.
Go search Google for things like Serverpronto billing cancel ripoff. You’ll get tons of hits. I should have done more homework before I signed up. They actually had good support. But the people running the billing department deserve a slow painful death. This is obviously a deliberate policy designed to extract the maximum out of their trying-to-depart customers.
To whom do I complain?