Serverpronto (Infolink) is a RIPOFF
I signed up for a dedicated server from Serverpronto in late 2006. At $30/month for a real Linux box the price seemed great. I recommended them to a friend who also signed up.
On July 29, 2007 we noticed that both our machines had been hacked into. We’re both very security conscious and we didn’t know how this had happened. Both machines had been broken into in the same way, from the same IP address, leaving behind the same evidence. It was pretty clearly a root kit.
I immediately contacted Serverpronto and asked for help. They offered to do a full system restore for $69 and were otherwise completely passive. I suggested that they might want to take a bit more interest as perhaps their other clients had also been hacked. After a couple of mails I got an email saying that they would make their best effort. But it was too late and I replied asking them to cancel service.
From terry Mon Jul 30 02:32:59 +0200 2007 Message-ID: <18093.12731.650708.403211@terry-jones-computer.local> Date: Mon, 30 Jul 2007 02:32:59 +0200 From: Terry Jones <terry@XXX.es> To: "SP1443" <support@serverpronto.com> Subject: Re: [WYL-89853]: Machines broken into? In-Reply-To: Your message at 18:34:08 on Sunday, 29 July 2007 References: <jlypcw.k87@serverpronto.infolink.com> Thanks, but no. I would simply like to cancel service. What more do I need to do? Terry ====== Please reply above this line ====== Machines broken into? Mr. Jones. I will transfer to the abuse team, and the Customer Service your issue. We will find the best solution.
They replied:
From support@serverpronto.com Tue Jul 31 00:00:10 2007 Message-ID: <jlzkyj.p6l@serverpronto.infolink.com> From: "SP1422" <upport@serverpronto.com> Subject: [WYL-89853]: Machines broken into? Date: Mon, 30 Jul 07 05:56:43 -0400 To: terry@jon.es Machines broken into? 69.60.109.173 has been taken offline. ServerPronto Support Ticket Details ========= Ticket ID: WYL-89853 Tracking URL: https://serverpronto.infolink.com/esupport/index.php?_a=tickets&_m=viewmain&emailre=terry@jon.es&ticketkeyre=dee55eec&_i=WYL-89853 Department: Technical Support Created On: 29 Jul 2007 07:57 AM Last Update: 29 Jul 2007 05:34 PM Status: Closed
That’s it, right? End of story.
Unfortunately not. First of all, my friend could not get Serverpronto to stop billing after he also canceled his contract. They just kept billing. After many phone calls and emails, they eventually had to get rid of Serverpronto via getting the credit card company to refuse all charges.
I thought I had gotten off their books. But I got a phone call from Deutsche Bank a couple of months ago telling me that a company called Serverpronto was trying repeatedly to charge my now-expired credit card. I was completely surprised and told them that I had nothing to do with Serverpronto and that I had canceled service with them. I had been receiving mail from Serverpronto telling me that my credit card expiry date was coming up. I mailed them to tell them there was a mistake and that I was no longer a customer, and they promised to look into it.
And now, today, I get a statement from my bank showing that they have approved two charges for a total of $356.30 from Serverpronto!!!! That means those evil assholes have somehow called Deutsche Bank and managed to charge me for a whole year of costs on an account that was closed, for a server that was not up, and on a credit card that had expired.
I am assured by my friend that I will never see a cent of that money again.
Deutsche Bank are about to hear from me.
DON’T USE SERVERPRONTO.
Go search Google for things like Serverpronto billing cancel ripoff. You’ll get tons of hits. I should have done more homework before I signed up. They actually had good support. But the people running the billing department deserve a slow painful death. This is obviously a deliberate policy designed to extract the maximum out of their trying-to-depart customers.
To whom do I complain?
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December 2nd, 2008 at 3:19 pm
Serverpronto is rated F by the US Better Business Bureau:
http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=23007189
December 2nd, 2008 at 4:19 pm
Serverpronto is rated F by the US Better Business Bureau:
http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=23007189
December 16th, 2008 at 6:36 pm
Hi guys.
I review your comments about serverpronto.com service and I want you share with you my point of view and a problem I have/had with them:
Since three months more or less. I purchase a second server (I had there a server already so I decided to purchase a second one) and pay the total amount of this new server for $322.15 USD.
A couple of weeks before that, I experienced setbacks like they used to duplicate invoices (they call these ?mistakes?) with the porpoise to charge you twice if you have a credit card? Well, in this time my credit card I provide them was cancel (thanks to god), so any charge was not possible.
After four days more less that I pay them, they automatically cancel my service, their excuse was that I could not have any reason for be ?angry? about the technical support and the abusive way they treat clients and try to charge twice, etc excusing this as a ?technical mistakes that administration area do?.
After they cancel my service and AFTER I PAID THEM AND CALL THEM DAILY, they stay agree to refund me, has passed already three months since that and nothing is yet in my credit card concerning a refund by their part.
Their excuse goes far? they try to clean her hands by telling that they didn?t charge twice and that there is not any deserve refund and unknowing totally the situation, or at less try to unknowing it.
So if you have experiencing this type of problems, please post any message as possible you can where refer to web hosting and dedicated servers service and let the people know what kind of people are inside this company, so if you are deciding to buy there a server, take in mind because you could be the next guy to be defrauded and if you have already this service, make the necessary think for avoid they try to do the same with you.
So server pronto service sucks.
December 16th, 2008 at 7:36 pm
Hi guys.
I review your comments about serverpronto.com service and I want you share with you my point of view and a problem I have/had with them:
Since three months more or less. I purchase a second server (I had there a server already so I decided to purchase a second one) and pay the total amount of this new server for $322.15 USD.
A couple of weeks before that, I experienced setbacks like they used to duplicate invoices (they call these ?mistakes?) with the porpoise to charge you twice if you have a credit card? Well, in this time my credit card I provide them was cancel (thanks to god), so any charge was not possible.
After four days more less that I pay them, they automatically cancel my service, their excuse was that I could not have any reason for be ?angry? about the technical support and the abusive way they treat clients and try to charge twice, etc excusing this as a ?technical mistakes that administration area do?.
After they cancel my service and AFTER I PAID THEM AND CALL THEM DAILY, they stay agree to refund me, has passed already three months since that and nothing is yet in my credit card concerning a refund by their part.
Their excuse goes far? they try to clean her hands by telling that they didn?t charge twice and that there is not any deserve refund and unknowing totally the situation, or at less try to unknowing it.
So if you have experiencing this type of problems, please post any message as possible you can where refer to web hosting and dedicated servers service and let the people know what kind of people are inside this company, so if you are deciding to buy there a server, take in mind because you could be the next guy to be defrauded and if you have already this service, make the necessary think for avoid they try to do the same with you.
So server pronto service sucks.
January 23rd, 2009 at 9:29 pm
I don’t know exactly how, but at some point, I had two “recursive subscription” in my paypal account. After a long discussion with both paypal and serverpronto, I got a refund and cancelled the “new” subscription, leaving only the original there. Then, I started to pay attention to not create a new recursive subscription.
Then, when I cancelled the services (and the paypal subscription), they started to send me emails regarding a “overdue balance”. I replied to the first two emails, but they insisted that I owe them two years of service (which I didn’t use). After that, I started to ignore those emails.
I’m glad I used paypal and controled the “damage” they could cause.
January 23rd, 2009 at 10:29 pm
I don’t know exactly how, but at some point, I had two “recursive subscription” in my paypal account. After a long discussion with both paypal and serverpronto, I got a refund and cancelled the “new” subscription, leaving only the original there. Then, I started to pay attention to not create a new recursive subscription.
Then, when I cancelled the services (and the paypal subscription), they started to send me emails regarding a “overdue balance”. I replied to the first two emails, but they insisted that I owe them two years of service (which I didn’t use). After that, I started to ignore those emails.
I’m glad I used paypal and controled the “damage” they could cause.
March 9th, 2009 at 7:42 pm
I have hosted with them for 4 years. They are excellent for the price. I haven’t detected downtime for years, the support exists and is fast enough, the network speed is OK.
But if you can not manage your own server 100% I would not think they were the right choice. They will charge, of course, but I wonder if they have the expertise.
I base this statement on the _dialogues_ I have had. They don’t read your mails properly, and don’t bother to try to give you the answers you need. Can be very frustrating.
If you run FreeBSD they may deliver an age-old version, so you have to reinstall yourself over KVM (25 USD/24 hour).
So, they are best when you don’t have to deal with them :-), but simply run your server. And I have had no issues here at all for 4 years. Perfectly stable machines and network, at an unbeatable price. I have never had to pay an unexpected extra bill.
All in all: I am a very satisfied customer.
March 9th, 2009 at 8:42 pm
I have hosted with them for 4 years. They are excellent for the price. I haven’t detected downtime for years, the support exists and is fast enough, the network speed is OK.
But if you can not manage your own server 100% I would not think they were the right choice. They will charge, of course, but I wonder if they have the expertise.
I base this statement on the _dialogues_ I have had. They don’t read your mails properly, and don’t bother to try to give you the answers you need. Can be very frustrating.
If you run FreeBSD they may deliver an age-old version, so you have to reinstall yourself over KVM (25 USD/24 hour).
So, they are best when you don’t have to deal with them :-), but simply run your server. And I have had no issues here at all for 4 years. Perfectly stable machines and network, at an unbeatable price. I have never had to pay an unexpected extra bill.
All in all: I am a very satisfied customer.
March 9th, 2009 at 7:51 pm
After
“… don’t bother to try to give you the answers you need”
above I’d like to add
“… on some issues”.
On most questions, with a simple answer, there are no problems and answers are fast enough.
March 9th, 2009 at 8:51 pm
After
“… don’t bother to try to give you the answers you need”
above I’d like to add
“… on some issues”.
On most questions, with a simple answer, there are no problems and answers are fast enough.
March 10th, 2009 at 1:10 am
Hi Frank
I used Serverpronto quite happily for about a year. I had no problems whatsoever, ran my own server (I’ve been doing UNIX stuff non-stop since 1982), etc.
The problem with serverpronto is that their billing department seems totally out of control. They have an F rating with the FTC (or the Better Business Bureau, not sure which) in the US. Google will show you tons of others who’ve had problems. A class-action lawsuit might help. They don’t respond to my emails.
Like Hotel California, you can check in but checking out is an entirely different story.
Terry
March 10th, 2009 at 2:10 am
Hi Frank
I used Serverpronto quite happily for about a year. I had no problems whatsoever, ran my own server (I’ve been doing UNIX stuff non-stop since 1982), etc.
The problem with serverpronto is that their billing department seems totally out of control. They have an F rating with the FTC (or the Better Business Bureau, not sure which) in the US. Google will show you tons of others who’ve had problems. A class-action lawsuit might help. They don’t respond to my emails.
Like Hotel California, you can check in but checking out is an entirely different story.
Terry
April 14th, 2009 at 8:40 pm
Having taken up a hosted email subscriptions with these guys through MPronto (same comapny as ServerPronto) they have been over billing me for the service for months. When I called their support the girl phone told me that they were not over charging me, I told her that my credit card statement isn’t lying but she still insisted that thewir system was ok.
It is still over-charging me to this day despite them saying they would refund and have fixed the problem (April 2009).
This company is a shambles and I can’t emphasise strongly enough that you should not buy anything from them. See my call history below, here’s a quick take on my experience with them.
1 . Overcharged for last 5 month (the amount increments upward every month)
2. Told that I was not been over charged – just because their system didn’t show it and was support girl wouldn’t accept it!
3. Told I would recieve an refund and problem is solved – No Refund/Prblem not fixed.
4. Re-opened my original call, they haven’t acknoledged the call after 5 days.
Here’s the call history, remember I should only be paying $8.95 per month for a single mailbox!! (except for first couple of months)
Posted on 04 Mar 2009 04:34 PM
——————————————————————————–
Hi as per my conversation with you customer service rep (stephanie) I have been over billed for the last 4 months.
Every month the bill is incrementing up by the previous invoice amount + $7.95. examples
4/02/09 INFOLINK COMMUNICATIONMIAMI FL 76.50 USD
5/01/09 INFOLINK COMMUNICATIONMIAMI FL 68.55 USD
4/12/08 INFOLINK/SERVERPRONTO MIAMI FL 60.60 USD
4/11/08 INFOLINK/SERVERPRONTO MIAMI FL
38.30 USD
I have only ever had the following; Email every month, 1month of sharepoint, 2 months of blackberry addon.
I have screen grabs of my credit card statements but there is no way to upload here.
Dru,
Our records indicate otherwise.
Can you provide us the last 4 digits of the credit card being billed? it is encrypted in our billing system and there is no way of seeing it.
We have to take this up with our merchant bank. It should be resolved fairly quick however we will need the last 4 digits of your cc in order to move forward.
Thank you.
Posted on 17 Mar 2009 03:36 AM
——————————————————————————–
can you update me on this please, its been going on for 2 weeks now !!
Posted on 23 Mar 2009 03:42 PM
——————————————————————————–
Mr. Robertson,
We apologize for the delay and, of course, any inconvenience. We have processed the refunds as described in the refund request you submitted.
We are working with the billing software developers to investigate the cause of these charges and to ensure it does not happen again.
Please allow 3-5 business days for these refunds to post to your account.
Thank you.
Posted on 09 Apr 2009 06:18 AM
——————————————————————————–
Ticket Opened by Customer
Reason Specified: Not fixed and no refund
Posted on 09 Apr 2009 06:22 AM
——————————————————————————–
In regards to the billing problems I have just been billed as follows;
02/04/09 – INFOLINK COMMUNICATIONMIAMI FL – 92.40 USD
In addition to this I have NOT received a refund to my account.
You can understand my frustration at this and will expect this resolved ASAP.
thank you
Posted on 14 Apr 2009 03:12 PM
——————————————————————————–
Can somebody update me on the status of this call.
You’ve been warned. I’m a contract IT Consultant and I would not get paid to deliver services like this.
There should be a way to expose this company but I’m based out of ireland so it looks like I have no redress but to close my account (I strongly believe that they would continue to bill me though).
Does anyone know a way for me to escalate this, any idea ??
good lucl
April 14th, 2009 at 9:40 pm
Having taken up a hosted email subscriptions with these guys through MPronto (same comapny as ServerPronto) they have been over billing me for the service for months. When I called their support the girl phone told me that they were not over charging me, I told her that my credit card statement isn’t lying but she still insisted that thewir system was ok.
It is still over-charging me to this day despite them saying they would refund and have fixed the problem (April 2009).
This company is a shambles and I can’t emphasise strongly enough that you should not buy anything from them. See my call history below, here’s a quick take on my experience with them.
1 . Overcharged for last 5 month (the amount increments upward every month)
2. Told that I was not been over charged – just because their system didn’t show it and was support girl wouldn’t accept it!
3. Told I would recieve an refund and problem is solved – No Refund/Prblem not fixed.
4. Re-opened my original call, they haven’t acknoledged the call after 5 days.
Here’s the call history, remember I should only be paying $8.95 per month for a single mailbox!! (except for first couple of months)
Posted on 04 Mar 2009 04:34 PM
——————————————————————————–
Hi as per my conversation with you customer service rep (stephanie) I have been over billed for the last 4 months.
Every month the bill is incrementing up by the previous invoice amount + $7.95. examples
4/02/09 INFOLINK COMMUNICATIONMIAMI FL 76.50 USD
5/01/09 INFOLINK COMMUNICATIONMIAMI FL 68.55 USD
4/12/08 INFOLINK/SERVERPRONTO MIAMI FL 60.60 USD
4/11/08 INFOLINK/SERVERPRONTO MIAMI FL
38.30 USD
I have only ever had the following; Email every month, 1month of sharepoint, 2 months of blackberry addon.
I have screen grabs of my credit card statements but there is no way to upload here.
Dru,
Our records indicate otherwise.
Can you provide us the last 4 digits of the credit card being billed? it is encrypted in our billing system and there is no way of seeing it.
We have to take this up with our merchant bank. It should be resolved fairly quick however we will need the last 4 digits of your cc in order to move forward.
Thank you.
Posted on 17 Mar 2009 03:36 AM
——————————————————————————–
can you update me on this please, its been going on for 2 weeks now !!
Posted on 23 Mar 2009 03:42 PM
——————————————————————————–
Mr. Robertson,
We apologize for the delay and, of course, any inconvenience. We have processed the refunds as described in the refund request you submitted.
We are working with the billing software developers to investigate the cause of these charges and to ensure it does not happen again.
Please allow 3-5 business days for these refunds to post to your account.
Thank you.
Posted on 09 Apr 2009 06:18 AM
——————————————————————————–
Ticket Opened by Customer
Reason Specified: Not fixed and no refund
Posted on 09 Apr 2009 06:22 AM
——————————————————————————–
In regards to the billing problems I have just been billed as follows;
02/04/09 – INFOLINK COMMUNICATIONMIAMI FL – 92.40 USD
In addition to this I have NOT received a refund to my account.
You can understand my frustration at this and will expect this resolved ASAP.
thank you
Posted on 14 Apr 2009 03:12 PM
——————————————————————————–
Can somebody update me on the status of this call.
You’ve been warned. I’m a contract IT Consultant and I would not get paid to deliver services like this.
There should be a way to expose this company but I’m based out of ireland so it looks like I have no redress but to close my account (I strongly believe that they would continue to bill me though).
Does anyone know a way for me to escalate this, any idea ??
good lucl
April 14th, 2009 at 8:48 pm
Hi Don
Thanks for the comment. Commiserations :-( Can you supply the email address you’ve been using with them? They no longer even answer my mails.
I would love to join a class action lawsuit against these assholes. As another non-US citizen I don’t know if I could participate in one – but I’d consider US citizenship :-)
BTW, you might just want to cancel your credit card and get them to issue you a new one. That’s what I ended up doing.
April 14th, 2009 at 9:48 pm
Hi Don
Thanks for the comment. Commiserations :-( Can you supply the email address you’ve been using with them? They no longer even answer my mails.
I would love to join a class action lawsuit against these assholes. As another non-US citizen I don’t know if I could participate in one – but I’d consider US citizenship :-)
BTW, you might just want to cancel your credit card and get them to issue you a new one. That’s what I ended up doing.
April 14th, 2009 at 8:56 pm
Hi Terry, I’m going to cancel my account and take the loss as I don’t think I’ll see this resolved to be honest!!
Funnily enough Mastercard have question marks over these guys as they have received complaints before. Although Mastercard can stop these payments I would wonder about the exposure of my details based on the experiences so far!!
If you don’t mind I won’t provide my email in open forum as it will be exposed to possible spam (sorry!!)
Out of principle this company should be stopped. They’re hosted exchange accounts aren’t even secure as when you access the global address book it exposes every other subscribers email address !!!
take care
April 14th, 2009 at 9:56 pm
Hi Terry, I’m going to cancel my account and take the loss as I don’t think I’ll see this resolved to be honest!!
Funnily enough Mastercard have question marks over these guys as they have received complaints before. Although Mastercard can stop these payments I would wonder about the exposure of my details based on the experiences so far!!
If you don’t mind I won’t provide my email in open forum as it will be exposed to possible spam (sorry!!)
Out of principle this company should be stopped. They’re hosted exchange accounts aren’t even secure as when you access the global address book it exposes every other subscribers email address !!!
take care
April 14th, 2009 at 9:01 pm
Hi again Dan
I didn’ t mean your email address, I meant the one you’ve been using to send mail to Serverpronto.
Terry
April 14th, 2009 at 10:01 pm
Hi again Dan
I didn’ t mean your email address, I meant the one you’ve been using to send mail to Serverpronto.
Terry
April 14th, 2009 at 9:24 pm
Sorry :-)
I’ve been opening call using their helpdesk system. but they have this on their site (mpronto.com, same as serverpronto)
openticket@infolink.com
Here’s a florida based business rating site to look at and submit a complaint about infolink
http://www.seflorida.bbb.org/Home.aspx
search the local area with infolink and it will allow you to submit a complaint form.
regards
April 14th, 2009 at 10:24 pm
Sorry :-)
I’ve been opening call using their helpdesk system. but they have this on their site (mpronto.com, same as serverpronto)
openticket@infolink.com
Here’s a florida based business rating site to look at and submit a complaint about infolink
http://www.seflorida.bbb.org/Home.aspx
search the local area with infolink and it will allow you to submit a complaint form.
regards
April 16th, 2009 at 9:50 am
I am having the same problems as you guys, I simply asked them to cancel my account and they refused stating I had to follow their cancel procedures which requires sending them personal information that I did not need to send in order to subscribe. I contacted the BBB and the Florida attorney general. The BBB didn’t really do anything and the attorney general said they would only look into it with more complaints.
The woman I did speak with at the AG’s office did sound pretty concerned that you were required to disclose the information and said I should consider calling the local tv station and gave me a number but I am not there yet. I canceled the bank account that I was using for server pronto anyway but if they try to find a way to charge me then the gloves come off.
According to google the CEO is Octavio Diaz, maybe someone can dig up a direct number so he can hear it straight from the horses mouth
April 16th, 2009 at 10:50 am
I am having the same problems as you guys, I simply asked them to cancel my account and they refused stating I had to follow their cancel procedures which requires sending them personal information that I did not need to send in order to subscribe. I contacted the BBB and the Florida attorney general. The BBB didn’t really do anything and the attorney general said they would only look into it with more complaints.
The woman I did speak with at the AG’s office did sound pretty concerned that you were required to disclose the information and said I should consider calling the local tv station and gave me a number but I am not there yet. I canceled the bank account that I was using for server pronto anyway but if they try to find a way to charge me then the gloves come off.
According to google the CEO is Octavio Diaz, maybe someone can dig up a direct number so he can hear it straight from the horses mouth
November 17th, 2009 at 7:09 pm
Did you get any results o your matter regarding Server Pronto. I jumped thru their hoops to cancel my server and they still billed me and now are trying to say I still owe 2 yrs later. I think we should start a class action lawsuit
November 18th, 2009 at 3:30 am
You can complain to serverprontocomplaint@gmail.com. I've just written there asking about a class action lawsuit.
November 18th, 2009 at 3:33 am
See the comment by Totson on this page http://www.daniweb.com/forums/thread10369.html for another example of Serverpronto managing to keep billing someone after their credit card has expired, like they did to me.
November 18th, 2009 at 3:37 am
Here's the email I received last night, 28 MONTHS after the account was canceled.
From: ServerPronto Team – DO NOT REPLY <sales1@serverpronto.com>
Subject: ServerPronto :: Terry Jones: Outstanding Balance to be reported to Equifax and Experian
Date: Tue, 17 Nov 2009 18:52:03 -0500
To: Terry Jones <terry@XXX.es>
X-Terry-Known-From: yes
X-Terry-Send-Autoreply: no
Dear Terry Jones,
It has come to our attention that your inactive account with ServerPronto has been in a past-due status for an extended period of time.
If your balance remains unpaid after December 1, 2009, you will be charged for late fees and finance charges. Should we be unable to get approval with the credit card on file, your personal account information will be automatically transmitted to the credit reporting services, Equifax and Experian. For this reason, we recommend contacting us to ensure your account is paid in full as soon as possible.
If you feel our information is inaccurate, please also contact us so that we may update your account status
We can be reached at 877-293-2095 (US Customers) or +1-305-324-1616 (International Customers).
And, by e-mail at sales@serverpronto.com
Thank you for your prompt attention to this matter,
The ServerPronto Team
http://www.serverpronto.comServerPronto (an Infolink Company)
http://www.serverpronto.com
November 18th, 2009 at 10:30 am
You can complain to serverprontocomplaint@gmail.com. I've just written there asking about a class action lawsuit.
November 18th, 2009 at 10:33 am
See the comment by Totson on this page http://www.daniweb.com/forums/thread10369.html for another example of Serverpronto managing to keep billing someone after their credit card has expired, like they did to me.
November 18th, 2009 at 10:37 am
Here's the email I received last night, 28 MONTHS after the account was canceled.
From: ServerPronto Team – DO NOT REPLY <sales1@serverpronto.com>
Subject: ServerPronto :: Terry Jones: Outstanding Balance to be reported to Equifax and Experian
Date: Tue, 17 Nov 2009 18:52:03 -0500
To: Terry Jones <terry@XXX.es>
X-Terry-Known-From: yes
X-Terry-Send-Autoreply: no
Dear Terry Jones,
It has come to our attention that your inactive account with ServerPronto has been in a past-due status for an extended period of time.
If your balance remains unpaid after December 1, 2009, you will be charged for late fees and finance charges. Should we be unable to get approval with the credit card on file, your personal account information will be automatically transmitted to the credit reporting services, Equifax and Experian. For this reason, we recommend contacting us to ensure your account is paid in full as soon as possible.
If you feel our information is inaccurate, please also contact us so that we may update your account status
We can be reached at 877-293-2095 (US Customers) or +1-305-324-1616 (International Customers).
And, by e-mail at sales@serverpronto.com
Thank you for your prompt attention to this matter,
The ServerPronto Team
http://www.serverpronto.comServerPronto (an Infolink Company)
http://www.serverpronto.com
December 27th, 2010 at 4:32 pm
Sounds like fraud. Try the police.
February 20th, 2012 at 6:10 pm
I know these guys are a bit flaky but to be honest, for what I am paying for colocation and the kind of bandwidth I get, I love em. I’ve been a subscriber for nearly 3 years. If I ever cancel, I’ll probably just call my credit card in stolen so the number will be invalidated heh.
June 28th, 2012 at 3:35 am
Server pronto made alot of money hosting illegal content on people’s servers, selling VPS as “dedicated servers” and fake billing overages. They are re-investing the money in 2012 into mass advertising campaign.
June 28th, 2012 at 3:37 am
Server pronto also filed legal attack on the BBB to get their entry removed. If you look in BBB archive sites, they have had an F for years. Also the BBB recommendation is “we do not recommend this company and it appears their activities are illegal”
June 28th, 2012 at 3:41 am
Yeah…. :-( Thanks for commenting.
June 28th, 2012 at 5:45 pm
Dear Madame or Sir,
I am the new customer service representative of
ServerPronto. I am reaching out to former customers of ours who had a
bad experience with our services. Due to shifting circumstances and a change in
management and execution we are now arising again out of the ashes of former
terms and business practices.
With a new mission and a customer oriented approach, we
already made the necessary step of adapting our “Acceptable Use Policy” and
improving business procedures. Here are some of the most vital improvements we
made:
• Telephone tech-support
• Online cancellation: no need to copy and send ID nor CC
• 7 day-money
back guarantee
• Immediate
refund processing
• New billing
system – no faulty multi-charges, no advanced billing
• More info at – http://www.serverpronto.com/media-news.php?title=Infolink+Announces+New+Management+Team%2C+New+Vision+for+Pronto+Companies
But we want more than that. We want unsatisfied customers
to be a source and a motivation for changes and improvement at our company.
That is why we would like to ask you kindly for any input
regarding terms of use and customer service.
You can reach me at publicrelations@serverpronto.com
Kind regards,
Jennifer