From: ServerPronto Team – DO NOT REPLY <sales1@serverpronto.com>
Subject: ServerPronto :: Terry Jones: Outstanding Balance to be reported to Equifax and Experian
Date: Tue, 17 Nov 2009 18:52:03 -0500
To: Terry Jones <terry@XXX.es>
X-Terry-Known-From: yes
X-Terry-Send-Autoreply: no

Dear Terry Jones,

It has come to our attention that your inactive account with ServerPronto has been in a past-due status for an extended period of time.

If your balance remains unpaid after December 1, 2009, you will be charged for late fees and finance charges. Should we be unable to get approval with the credit card on file, your personal account information will be automatically transmitted to the credit reporting services, Equifax and Experian. For this reason, we recommend contacting us to ensure your account is paid in full as soon as possible.

If you feel our information is inaccurate, please also contact us so that we may update your account status
We can be reached at 877-293-2095 (US Customers) or +1-305-324-1616 (International Customers).

And, by e-mail at sales@serverpronto.com

Thank you for your prompt attention to this matter,

The ServerPronto Team
http://www.serverpronto.comServerPronto (an Infolink Company)
http://www.serverpronto.com

From: ServerPronto Team – DO NOT REPLY <sales1@serverpronto.com>
Subject: ServerPronto :: Terry Jones: Outstanding Balance to be reported to Equifax and Experian
Date: Tue, 17 Nov 2009 18:52:03 -0500
To: Terry Jones <terry@XXX.es>
X-Terry-Known-From: yes
X-Terry-Send-Autoreply: no

Dear Terry Jones,

It has come to our attention that your inactive account with ServerPronto has been in a past-due status for an extended period of time.

If your balance remains unpaid after December 1, 2009, you will be charged for late fees and finance charges. Should we be unable to get approval with the credit card on file, your personal account information will be automatically transmitted to the credit reporting services, Equifax and Experian. For this reason, we recommend contacting us to ensure your account is paid in full as soon as possible.

If you feel our information is inaccurate, please also contact us so that we may update your account status
We can be reached at 877-293-2095 (US Customers) or +1-305-324-1616 (International Customers).

And, by e-mail at sales@serverpronto.com

Thank you for your prompt attention to this matter,

The ServerPronto Team
http://www.serverpronto.comServerPronto (an Infolink Company)
http://www.serverpronto.com

The woman I did speak with at the AG’s office did sound pretty concerned that you were required to disclose the information and said I should consider calling the local tv station and gave me a number but I am not there yet. I canceled the bank account that I was using for server pronto anyway but if they try to find a way to charge me then the gloves come off.

According to google the CEO is Octavio Diaz, maybe someone can dig up a direct number so he can hear it straight from the horses mouth

The woman I did speak with at the AG’s office did sound pretty concerned that you were required to disclose the information and said I should consider calling the local tv station and gave me a number but I am not there yet. I canceled the bank account that I was using for server pronto anyway but if they try to find a way to charge me then the gloves come off.

According to google the CEO is Octavio Diaz, maybe someone can dig up a direct number so he can hear it straight from the horses mouth

I’ve been opening call using their helpdesk system. but they have this on their site (mpronto.com, same as serverpronto)

openticket@infolink.com

Here’s a florida based business rating site to look at and submit a complaint about infolink

http://www.seflorida.bbb.org/Home.aspx

search the local area with infolink and it will allow you to submit a complaint form.

regards

I’ve been opening call using their helpdesk system. but they have this on their site (mpronto.com, same as serverpronto)

openticket@infolink.com

Here’s a florida based business rating site to look at and submit a complaint about infolink

http://www.seflorida.bbb.org/Home.aspx

search the local area with infolink and it will allow you to submit a complaint form.

regards

I didn’ t mean your email address, I meant the one you’ve been using to send mail to Serverpronto.

Terry

I didn’ t mean your email address, I meant the one you’ve been using to send mail to Serverpronto.

Terry

Funnily enough Mastercard have question marks over these guys as they have received complaints before. Although Mastercard can stop these payments I would wonder about the exposure of my details based on the experiences so far!!

If you don’t mind I won’t provide my email in open forum as it will be exposed to possible spam (sorry!!)

Out of principle this company should be stopped. They’re hosted exchange accounts aren’t even secure as when you access the global address book it exposes every other subscribers email address !!!

take care

Funnily enough Mastercard have question marks over these guys as they have received complaints before. Although Mastercard can stop these payments I would wonder about the exposure of my details based on the experiences so far!!

If you don’t mind I won’t provide my email in open forum as it will be exposed to possible spam (sorry!!)

Out of principle this company should be stopped. They’re hosted exchange accounts aren’t even secure as when you access the global address book it exposes every other subscribers email address !!!

take care

Thanks for the comment. Commiserations :-( Can you supply the email address you’ve been using with them? They no longer even answer my mails.

I would love to join a class action lawsuit against these assholes. As another non-US citizen I don’t know if I could participate in one – but I’d consider US citizenship :-)

BTW, you might just want to cancel your credit card and get them to issue you a new one. That’s what I ended up doing.

Thanks for the comment. Commiserations :-( Can you supply the email address you’ve been using with them? They no longer even answer my mails.

I would love to join a class action lawsuit against these assholes. As another non-US citizen I don’t know if I could participate in one – but I’d consider US citizenship :-)

BTW, you might just want to cancel your credit card and get them to issue you a new one. That’s what I ended up doing.

It is still over-charging me to this day despite them saying they would refund and have fixed the problem (April 2009).

This company is a shambles and I can’t emphasise strongly enough that you should not buy anything from them. See my call history below, here’s a quick take on my experience with them.

1 . Overcharged for last 5 month (the amount increments upward every month)
2. Told that I was not been over charged – just because their system didn’t show it and was support girl wouldn’t accept it!
3. Told I would recieve an refund and problem is solved – No Refund/Prblem not fixed.
4. Re-opened my original call, they haven’t acknoledged the call after 5 days.

Here’s the call history, remember I should only be paying $8.95 per month for a single mailbox!! (except for first couple of months)

Posted on 04 Mar 2009 04:34 PM

——————————————————————————–
Hi as per my conversation with you customer service rep (stephanie) I have been over billed for the last 4 months.

Every month the bill is incrementing up by the previous invoice amount + $7.95. examples
4/02/09 INFOLINK COMMUNICATIONMIAMI FL 76.50 USD
5/01/09 INFOLINK COMMUNICATIONMIAMI FL 68.55 USD
4/12/08 INFOLINK/SERVERPRONTO MIAMI FL 60.60 USD
4/11/08 INFOLINK/SERVERPRONTO MIAMI FL
38.30 USD

I have only ever had the following; Email every month, 1month of sharepoint, 2 months of blackberry addon.

I have screen grabs of my credit card statements but there is no way to upload here.

Dru,

Our records indicate otherwise.

Can you provide us the last 4 digits of the credit card being billed? it is encrypted in our billing system and there is no way of seeing it.

We have to take this up with our merchant bank. It should be resolved fairly quick however we will need the last 4 digits of your cc in order to move forward.

Thank you.

Posted on 17 Mar 2009 03:36 AM

——————————————————————————–
can you update me on this please, its been going on for 2 weeks now !!

Posted on 23 Mar 2009 03:42 PM

——————————————————————————–
Mr. Robertson,

We apologize for the delay and, of course, any inconvenience. We have processed the refunds as described in the refund request you submitted.

We are working with the billing software developers to investigate the cause of these charges and to ensure it does not happen again.

Please allow 3-5 business days for these refunds to post to your account.

Thank you.

Posted on 09 Apr 2009 06:18 AM

——————————————————————————–
Ticket Opened by Customer
Reason Specified: Not fixed and no refund

Posted on 09 Apr 2009 06:22 AM

——————————————————————————–
In regards to the billing problems I have just been billed as follows;

02/04/09 – INFOLINK COMMUNICATIONMIAMI FL – 92.40 USD

In addition to this I have NOT received a refund to my account.

You can understand my frustration at this and will expect this resolved ASAP.

thank you

Posted on 14 Apr 2009 03:12 PM

——————————————————————————–
Can somebody update me on the status of this call.

You’ve been warned. I’m a contract IT Consultant and I would not get paid to deliver services like this.

There should be a way to expose this company but I’m based out of ireland so it looks like I have no redress but to close my account (I strongly believe that they would continue to bill me though).

Does anyone know a way for me to escalate this, any idea ??

good lucl

It is still over-charging me to this day despite them saying they would refund and have fixed the problem (April 2009).

This company is a shambles and I can’t emphasise strongly enough that you should not buy anything from them. See my call history below, here’s a quick take on my experience with them.

1 . Overcharged for last 5 month (the amount increments upward every month)
2. Told that I was not been over charged – just because their system didn’t show it and was support girl wouldn’t accept it!
3. Told I would recieve an refund and problem is solved – No Refund/Prblem not fixed.
4. Re-opened my original call, they haven’t acknoledged the call after 5 days.

Here’s the call history, remember I should only be paying $8.95 per month for a single mailbox!! (except for first couple of months)

Posted on 04 Mar 2009 04:34 PM

——————————————————————————–
Hi as per my conversation with you customer service rep (stephanie) I have been over billed for the last 4 months.

Every month the bill is incrementing up by the previous invoice amount + $7.95. examples
4/02/09 INFOLINK COMMUNICATIONMIAMI FL 76.50 USD
5/01/09 INFOLINK COMMUNICATIONMIAMI FL 68.55 USD
4/12/08 INFOLINK/SERVERPRONTO MIAMI FL 60.60 USD
4/11/08 INFOLINK/SERVERPRONTO MIAMI FL
38.30 USD

I have only ever had the following; Email every month, 1month of sharepoint, 2 months of blackberry addon.

I have screen grabs of my credit card statements but there is no way to upload here.

Dru,

Our records indicate otherwise.

Can you provide us the last 4 digits of the credit card being billed? it is encrypted in our billing system and there is no way of seeing it.

We have to take this up with our merchant bank. It should be resolved fairly quick however we will need the last 4 digits of your cc in order to move forward.

Thank you.

Posted on 17 Mar 2009 03:36 AM

——————————————————————————–
can you update me on this please, its been going on for 2 weeks now !!

Posted on 23 Mar 2009 03:42 PM

——————————————————————————–
Mr. Robertson,

We apologize for the delay and, of course, any inconvenience. We have processed the refunds as described in the refund request you submitted.

We are working with the billing software developers to investigate the cause of these charges and to ensure it does not happen again.

Please allow 3-5 business days for these refunds to post to your account.

Thank you.

Posted on 09 Apr 2009 06:18 AM

——————————————————————————–
Ticket Opened by Customer
Reason Specified: Not fixed and no refund

Posted on 09 Apr 2009 06:22 AM

——————————————————————————–
In regards to the billing problems I have just been billed as follows;

02/04/09 – INFOLINK COMMUNICATIONMIAMI FL – 92.40 USD

In addition to this I have NOT received a refund to my account.

You can understand my frustration at this and will expect this resolved ASAP.

thank you

Posted on 14 Apr 2009 03:12 PM

——————————————————————————–
Can somebody update me on the status of this call.

You’ve been warned. I’m a contract IT Consultant and I would not get paid to deliver services like this.

There should be a way to expose this company but I’m based out of ireland so it looks like I have no redress but to close my account (I strongly believe that they would continue to bill me though).

Does anyone know a way for me to escalate this, any idea ??

good lucl