Terry Jones

Here’s a great example of terrible (for me at least) UI design.

I was just trying to change a ticket booking at Cheaptickets. Here’s the interface for selecting what you want to change (click to see the full image).

As you can see, I indicated a date/time change on my return flight. When I clicked on the continue button, I got an error message:

An error has occurred while processing this page. Please see detail below. (Message 1500)

Please select flight attributes to change.

I thought there was some problem with Firefox not sending the information that I’d checked. So I tried again. Then I tried clicking a couple of the boxes. Then I tried with Opera. Then I changed machines and tried with IE on a windows box. All of these got me the exact same error.

I looked at the page several times to see if I’d missed something – like a check box to indicate which of the flights to change. I figured Cheaptickets must have an error server side. Then I thought come on, you must be doing something wrong.

Then I figured it out. Can you?

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